Don't see your question here? Contact our customer service team - we're happy to help!
Frequently Asked Questions
What makes Pulze different than other athletic wear?
Pulze is female founded and female owned so we know what we're talking about! It is the first brand solely dedicated to fashionable athletic wear with integrated period/incontinence protection and built-in bra support. Our patent-pending technology means you don't need to wear additional products like period underwear, pads, or separate bras—everything is seamlessly built into stylish, high-performance garments specifically tailored to your sport.
How does the built-in period protection work?
Our ultra-absorbent liner technology is discreetly integrated into the garment using proprietary materials that wick moisture away from your body while preventing leaks. The protection is thin, comfortable, and completely seamless—you'll forget it's even there. Our liners are antimicrobial and odor-resistant, made from ethically-sourced materials that are completely safe for direct skin contact. As a bonus, our integrated protection helps reduce waste by eliminating the need for disposable period products, making it better for both your wallet and the environment.
What level of flow can your products handle?
Our products are designed to handle the equivalent of 6 tablespoons of liquid. If you have a heavier flow, we recommend using our garments as backup protection alongside your preferred primary method, or changing into a fresh garment during longer activities. Although you can wear the clothing for longer during a menstrual cycle, we do not recommend wearing it for more than six hours.
Do you offer incontinence protection too?
Yes! Our liner technology works for both menstrual and incontinence protection, making our products perfect for athletes of all ages who experience bladder leaks during high-impact activities.
What kind of bra support is included?
Our garments feature patent-pending integrated bra liners and built-in support specifically for athletic movement. They are designed to provide nipple coverage and adapt to many different bra sizes so the level of support will vary based on size. They also include adjustable straps because no two bodies are the same.
Will I feel like I'm wearing a diaper or smell?
Absolutely not! Our technology is incredibly thin and flexible. Most customers tell us they forget they're wearing any protection at all - it feels like a normal cotton liner but is actually softer! The advanced absorbent materials instantly wick moisture away from your body and are antimicrobial and odor-resistant, keeping you dry, fresh, and confident throughout your workout.
Just launder like usual after using the product and it will be ready for your next activity!
How do I choose the right size?
We recommend consulting our detailed size chart, which includes measurements for both the garment fit and optimal protection placement. We have different sizes for our teen market vs. our adult market. When in doubt, our customer service team is happy to help you find your perfect fit.
Can I wear these for non-athletic activities?
Absolutely! While designed for athletic performance, our garments are comfortable and stylish enough for everyday wear, lounging, or any activity where you want reliable protection with a fashionable look.
How do I wash my Pulze clothing?
These garments do not require special instructions! Just machine wash in cold water with mild detergent. Air dry or tumble dry on low heat. Avoid fabric softeners and bleach, as they can reduce the effectiveness of the protective technology.
Will the protection wash out over time?
Our liner technology is designed to maintain its effectiveness through multiple washes when cared for properly. With normal use and proper care, you can expect reliable protection for up to 50 washes before starting to lose any of the antimicrobial properties.
Can I use fabric softener or dryer sheets?
We don't recommend fabric softeners, as they can coat the fibers and reduce absorbency. Your garments will stay soft and comfortable without these products.
What if there's staining?
Our materials are designed to be stain-resistant, but we recommend rinsing immediately after use. For stubborn stains, soak in cold water with enzyme detergent before washing.
What if my size is out of stock?
Sign up for restock notifications on the product page, and we'll email you as soon as your size is available. We're constantly working to keep popular sizes in stock.
Do you offer extended sizes?
We're committed to inclusivity and plan on continuously expanding our size range. Because we are a new brand and adolescents have the highest need for our products, we are currently focusing on offering those sizes. Check our current size chart for available options, and let us know if you'd like to see additional sizes—customer feedback helps guide our development.
What's your return/exchange policy?
We want you to love your Pulze garments! We offer hassle-free returns and exchanges within 30 days of purchase. Please see our full return policy for details on hygiene requirements and processing.
Can I try before I buy?
Because of hygiene concerns with our particular product, we do not offer a try-before-you-buy program, but we do have a satisfaction guarantee. If you're not completely happy with your purchase, our return policy has you covered.
What sports/activities are these designed for?
Our garments are perfect for dance, gymnastics, cheerleading, running, cycling, yoga, volleyball, and any activity where traditional underwear isn't ideal or where you need extra protection during movement.
Are these suitable for competitive sports?
Yes! Our garments meet standard athletic wear requirements and are designed to perform under the demands of competitive sports while providing the protection and confidence you need. Our materials are high-quality athletic fabrics with moisture-wicking, antimicrobial, and odor-fighting properties.
Can I wear these for swimming?
Our current collection is designed for land-based activities however, our garments are treated with water-proof protection. They can be worn in the water but we don’t recommend it. We're exploring swimwear options for future releases—stay tuned!
How long does shipping take?
Standard shipping typically takes 5-7 business days but we offer multiple shipping options at checkout including expedited shipping.
Do you ship internationally?
Currently, we ship within the United States. International shipping is coming soon—sign up for our newsletter to be notified when we expand shipping options.
Can I track my order?
Yes! You'll receive a tracking number via email once your order ships. You can also track your order status in your account dashboard.
Are your products safe for sensitive skin?
Yes! Our materials are hypoallergenic and designed for sensitive skin. All fabrics are tested for safety and comfort. If you have specific allergies or sensitivities, please review our materials list or contact us with questions.
What materials do you use?
We use premium, ethically-sourced fabrics combined with our proprietary absorption technology. All period/incontinence-liner materials are free from PFAS and designed for direct skin contact.
Are your products environmentally friendly?
We're committed to sustainability and ethical manufacturing. Our products are designed for durability to reduce waste, and we're continuously working to improve our environmental impact.
How can I contact customer service?
You can reach our customer service team via email at angie@pulzeshop.com, through our website chat feature, or by phone during business hours. We're here to help with any questions or concerns!
Do you offer customer reviews?
Yes! We encourage customers to leave honest reviews on our website. Your feedback helps other customers make informed decisions and helps us continue improving our products.
Can I suggest new products or features?
Absolutely! We love hearing from our customers. Your suggestions and feedback directly influence our product development. Contact us with any ideas—we're always listening!